+842439728621
For Sales: chris@puremoderation.com --- For General Enquiries: hello@puremoderation.com
Advanced Business SolutionsAdvanced Business SolutionsAdvanced Business SolutionsAdvanced Business Solutions
Inquire Now
  • About Us
    • Our Team
  • Our Services
    • Content Moderation Services
      • Text Moderation (40 Languages)
      • Image Moderation
      • Video Moderation and Live Streaming Moderation
      • Sentiment Analysis and Social Listening
    • Customer Care Services
      • Multilingual Live Phone Support
      • Email Support Outsourcing
      • Customer Ticket Support
      • Live Chat Support
      • Social Media Customer Support
      • In-app Customer Support
      • Technical Customer Support
      • Retail/E-Commerce Customer Support
      • Video Chat Customer Support
    • Data Entry Services
      • Multilingual Data Entry
      • Manual Identity Verification/ Biometrics/ KYC
    • Data Labeling Services
      • AI training
      • Manual Data Labeling
    • Game Management Services
      • QA and Testing
      • Game Moderation & Guideline Enftorcement
      • Multiplayer Enrichment
    • Seasonal BPO Services
      • Consultancy
      • Artificial Intelligence (AI) Training
      • Localization
  • Pricing
  • Knowledge
    • Blog
    • Outsourcing Glossary
      • BPO
      • Content Moderation
      • Content Moderator
      • Back Office Support
      • IT Help Desk Support
      • Customer Support
      • Live Chat Support
      • Live Chat Agents
      • Data Entry
  • Contact Us
    • Chat with us on our website 24/7

8 things about Back-office Services and Outsourcing – unlock business potential

    Home Back office Outsourcing 8 things about Back-office Services and Outsourcing – unlock business potential
    NextPrevious
    Business Process Outsourcing

    8 things about Back-office Services and Outsourcing – unlock business potential

    By PureModeration | Back office Outsourcing, Business Process Outsourcing, News, Pure Moderation Blog | 2 comments | 13 August, 2020 | 4

    Read about what ‘back-office services’ and ‘Business Process Outsourcing’ (BPO) means and how, with the help of the latest technology, outsourcing this part of your business can drastically improve productivity and reduce costs.

    1. What is Business Process Outsourcing (BPO)?

    Outsourcing business processes, such as manufacturing or customer support, is nothing new. It is the practice of contracting functions or non-core business activities to one or many third-parties.

    Fairchild Semiconductor, one of the ‘founding fathers’ of Silicon Valley, was one of the first major U.S. companies to shift a portion of their manufacturing overseas. In 1964, they opened a factory in Hong Kong and today, a whopping 68% of U.S. consumer product companies outsource some portion of their workforce. But as technology has continued to advance, we have seen companies outsource more and more complex business processes.

    In this article, we will look at what are called ‘back-office services’. We’ll examine their importance and why so many small and medium-sized enterprises (SMEs) are outsourcing back-office services today. We’ll also discuss the new technology and trends that will shape back-office service solutions for the years to come.

    2. What is ‘back office’ and ‘back office outsourcing’?

    As the name may suggest, the ‘back office’ is where work that supports the ‘front office’ is done. Examples of ‘front office’ services are sales, customer service, or marketing while ‘back office’ services/ outsourcing examples might include accounting, human resources, logistics, and IT services.

    If you think of the front office as the ‘face’ of a business, the part that the customers see and interact with, then you could consider the back office as the ‘brain’.

    Good back-office support is essential for a company to grow, but many small and medium-sized enterprises can sometimes struggle with this. Due to their limited resources and staff, SMEs will often employ people to be a ‘jack of all trades’, swapping between functions as diverse as logistics, accounting, and web design.

    Unfortunately, no matter how gifted or hard-working an employee is, a salesperson will never be as good at web-design, for example, as a professional web-designer, whose job it is to focus on that task every day. On top of that, a salesperson’s core task is to generate vital income for the company, and their focus should primarily be on that. Without sensible management, this can quickly lead to employee burnout.

    Many large multinational firms have specialized staff recruited to carry out these tasks, with dedicated in-house departments for HR, accounting, legal, payroll, or IT services such as tech support. Most SMEs simply cannot pay full-time staff to fulfill these roles.

    Moreover, as SMEs have always been particularly vulnerable to times of economic uncertainty, it’s vital to upsize or downsize departments swiftly and easily, as the market dictates.

    This is why using the expertise of back-office support services has become so necessary for small, medium, and even large businesses seeking growth.

    3. What are ‘back-office support/outsourcing services’?

    ‘Back-office support services’ are a branch of outsourcing services that primarily deals with many of the back-office tasks mentioned above.

    These back-office functions are located away from a company’s headquarters, in places that offer low overheads and an inexpensive, but educated labor force.

    Some companies farm out entire departments to a trusted business process outsourcing (BPO) service partner. For instance, an outsourced finance department might oversee payroll, accounts payable & receivable, and even debt collection.

    IT-oriented tasks commonly outsourced include data management, technical support, web design, app & software development, and content moderation.

    Outsourcing back-office functions offers SMEs a convenient way to cut costs and mitigate risks. Utilizing experts with specialized skills to focus on particular tasks greatly reduces the chance of errors. Errors that can lead to lost revenue, loss of trust, or costly legal issues.

    Many companies have chosen to move their back-office functions offshore to further reduce costs and to avail of a workforce that considers BPO jobs as a career, much rather than just a temporary job.

    Developments in technology have allowed many companies to do this, and technology will be the driver of future opportunities also.

    Business Process Outsourcing

    Business Processing Outsourcing (BPO)

    4. What is the future for back-office functions?

    – Artificial Intelligence (AI) is here to help, not take over.

    An early prognosis of AI was that machine learning and robotic process automation software would replace humans as the back-office workforce. While the sheer speed of digital is an important tool to be harnessed, it’s becoming clear that the combined workforce of people and machines is what will help capture the most value.

    As an example, Pure Moderation incorporates both automatic analysis and manual review into its content moderation infrastructure. Based on predefined criteria, the AI analyzes content to detect inappropriate text or pictures, and patterns in behavior and metadata, much faster than any human analysis could. However, manual moderation is more practical for subjective issues, such as artistic interpretations, or political or religious content.

    By 21212, 14 billion people worldwide will be purchasing goods and services online. Expect deep learning AI analysis tools to continue to assist e-commerce platforms by analyzing shoppers’ buying habits and behaviors to offer customers a more personalized experience, and to provide marketing teams with insightful metadata.

    human and robot moderation

    AI and Humans Moderation by Business Processing Outsourcing (BPO)

    – GDPR compliance is an ongoing journey.

    There’s no doubt that the General Data Protection Regulation (GDPR) has, quite simply, been a huge disruptor to business since its implementation in May 2018. Between that date and March 2020, Britain’s data protection watchdog, the ICO, has issued fines totaling close to £300 million ($358 million). Across the EU, there have reportedly been over 100,000 breaches of the law and regulators in the EU have the power to impose a fine of up to €20 million ($22 million) or 4% of the total worldwide turnover. One shouldn’t take GDPR lightly.

    Many businesses have made the mistake of believing that May 2018 represented a ‘finish line’ of sorts. Companies rushed to implement the necessary systems and processes to comply with GDPR, and once they achieved that goal, they believed the job to be complete. In reality, compliance requires continuous effort. The logic behind this is sound, as technology does not stand still, new risks will continue to emerge and, in the words of the ICO’s Elizabeth Denham, businesses “will be expected to continue to identify and address emerging privacy and security risks…..beyond May 2018.”

    Companies are subject to an ever-increasing number of data-management regulations and the threat of legal issues associated with them. Data protection is now an essential consideration when it comes to risk management, but that risk can be mitigated through a partnership with a reputable BPO service provider. Pure Moderation’s data entry and management teams are fully devoted to the task of data management. Pure Moderation offers a fully scalable, ‘best of breed’ service to ensure that the management of corporate & client data stays secure, and meets the evolving standards of compliance.

    – 5G will revolutionize the way we back-office service work.

    Information exchange is at the core of global business and 5G will cause profound disruption to the infrastructure of global telecommunications. The 5G market is set to reach a valuation of $47.7 billion by 2027 (up from $784 million in 2019) and its influence will be felt far beyond those who just wish to have the latest smartphone.

    5G has the potential to rapidly update the internet infrastructure of any city in any country, by delivering access to faster data speeds and more bandwidth with consistently reliable connections. This will allow companies to more easily expand into global markets and work with talent anywhere in the world, all while providing more flexible work options for employees.

    Back-office functions will not escape the upheaval. 5G will allow companies to record huge volumes of data in minimal time. 5G will also accelerate the widespread adoption of the Internet of Things (IoT), where countless devices in our homes, cars, offices, and factories will be able to collect, send and receive data. There is already a huge amount of data to manage but the quality and quantity of data that will come with 5G will present some major challenges.

    This kind of environment will make technology skills learned just a few years previously obsolete in a shortened time-frame. The need to constantly train and educate staff on new processes, while already facing a shortage of tech workers, will be a further challenge. For many businesses, outsourcing their back-office functions will be a logical solution to reduce operating costs and maintain focus on their core competencies.

    Pure Moderation BPO has a robust understanding of the changing face of back-office services. Through a partnership with us, you can be assured that you will be adding value to your business today while taking the first steps towards ensuring preparedness for tomorrow.

    5G changes the process of business outsourcing (BPO)

    5G changes the process of business outsourcing (BPO)

     

    Pure Moderation provides all kinds of back-office business process outsourcing (BPO) and Content Moderation Services:

    Chat with us or:

    Email: hello@ puremoderation.com

    Phone Number: +84 439 728 621

    Pure Moderation

    5 / 5 ( 1 vote )
    back office outsourcing, back office services, BPO, business process outsourcing
    PureModeration

    PureModeration

    More posts by PureModeration

    Related Post

    • Pure Moderation get high rating of Customer support outsourcing e1600163495547

      Customer Support Outsourcing

      By PureModeration | 0 comment

      1. What is Customer Support and Customer Support Outsourcing? Customer support is a set of services that a business offers to help its customers have a better experience and understanding of a product/service or toRead more

    • Customer Help Desk Support, Back office outsourcing

      What is back office outsourcing?

      By PureModeration | 0 comment

      1. What is ‘back office’? In an organization, the ‘back office’ is where work that supports the ‘front office’ is accomplished. For example,  the ‘front office’ services are sales, customer relations, or marketing while theRead more

    • bpocall center solutions

      What is BPO? A guide to Business Process Outsourcing and how it can improve your bottom line.

      By PureModeration | 3 comments

      BPO stands for business process outsourcing, and it is the practice of contracting non-core business activities and functions to a third-party.

    • Live Chat Outsourcing scaled

      Live Chat Outsourcing

      By PureModeration | 0 comment

      Customers continuously seek fast solutions.  A survey shows that 66% of people feel that the most important thing a brand can do for them is to value their time.  Outsourcing Live Chat Support allows organisationsRead more

    • Customer Support Outsourcing reduces your overhead and operation cost 1 scaled

      Essentials of Customer Support and Customer Support Outsourcing

      By PureModeration | 0 comment

      Customers are now becoming more active. Thanks to technological advances, there are more digital channels available to reach brands whenever they seek help. Customers are not pleased if they have to be in a longRead more

    2 comments

    • Avatar
      Nils L Reply February 10, 2021 at 2:24 pm

      Need full back office out soursing

    • Avatar
      jack Reply March 17, 2021 at 12:22 pm

      Business Process Outsourcing Risks And How To Mitigate Them:Content Moderation

    Leave a Comment

    Cancel reply

    Your email address will not be published. Required fields are marked *

    NextPrevious

    Search For Our Services

    Recent Posts

    • 7 Popular Business Process Outsourcing Trends
    • 4-Step Process For Business Process Outsourcing: How Does BPO Work?
    • How Do Companies Benefit From BPO Companies? 9 Must-Read Reasons
    • Omnichannel Customer Service: 7 Secrets To Exceptional Customer Service
    • 9 Crucial Customer Service Objectives Businesses Should Know

    Categories

    • Audio Content Moderation
    • Back office Outsourcing
    • Business Process Outsourcing
    • Content Moderation Services
    • Customer Support Services
    • Data Entry outsourcing
    • data labeling
    • Data Labeling Outsourcing
    • Game Management Outsourcing
    • News
    • Outsourcing Glossary
    • Pure Moderation Blog
    • Social Listening Outsourcing

    Pure Moderation and Gear Inc. Team

    https://www.youtube.com/watch?v=Og9TPO13zGE

    About Us

    Pure Moderation is a global leader in BPO services with extensive experience, a significant number of interactions per month, and a high rate of client retention. We are also proud of our after-sales client care which includes trustworthy guarantees, staff training, and onsite & offsite support. Having worked with clients from different parts of the world, we build trust through high-quality services, open communication, and confidentiality.

    DMCA.com Protection Status

    Contact Us

    Location

    VTC Online Building, 18 Tam Trinh, Hanoi, Vietnam

    Phone Number

    +84 243 972 8621

    Email Address

    • For Sales: Chris@puremoderation.com
    • For Information: hello@puremoderation.com

     

    Copyright 2021 Puremoderation's team | Sitemap | All Rights Reserved
    • About Us
      • Our Team
    • Our Services
      • Content Moderation Services
        • Text Moderation (40 Languages)
        • Image Moderation
        • Video Moderation and Live Streaming Moderation
        • Sentiment Analysis and Social Listening
      • Customer Care Services
        • Multilingual Live Phone Support
        • Email Support Outsourcing
        • Customer Ticket Support
        • Live Chat Support
        • Social Media Customer Support
        • In-app Customer Support
        • Technical Customer Support
        • Retail/E-Commerce Customer Support
        • Video Chat Customer Support
      • Data Entry Services
        • Multilingual Data Entry
        • Manual Identity Verification/ Biometrics/ KYC
      • Data Labeling Services
        • AI training
        • Manual Data Labeling
      • Game Management Services
        • QA and Testing
        • Game Moderation & Guideline Enftorcement
        • Multiplayer Enrichment
      • Seasonal BPO Services
        • Consultancy
        • Artificial Intelligence (AI) Training
        • Localization
    • Pricing
    • Knowledge
      • Blog
      • Outsourcing Glossary
        • BPO
        • Content Moderation
        • Content Moderator
        • Back Office Support
        • IT Help Desk Support
        • Customer Support
        • Live Chat Support
        • Live Chat Agents
        • Data Entry
    • Contact Us
      • Chat with us on our website 24/7
    Advanced Business Solutions