1. What is BPO?
BPO simply stands for Business Process Outsourcing, and it is the practice of contracting responsibilities, operation, and non-core business activities and functions to third-party service providers.
1.1 Front-office BPO services?
The front office represents the customer-facing function of a company, for example, customer service, tech support, and ticket handling.
1.2 Back-office BPO services?
The back office is the part of an organization responsible for providing business functions related to administration and consists of support personnel who are not client-facing.
Back-office functions include inbound & outbound call centers, payroll services, accounting support, quality assurance, data entry, data processing, data management, AI training, and software development.
Recently, content moderation and social media management have come to the fore.
Read more at What is BPO? A guide to Business Process Outsourcing and how it can improve your bottom line.
As a Business Process Outsourcing Provider, PureModeration provides customer support (ticket support, email, live chat, and back-office operations) for all clients in 33 languages.
Reach more at Our Case Study
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