Customers continuously seek fast solutions.
A survey shows that 66% of people feel that the most important thing a brand can do for them is to value their time.
Outsourcing Live Chat Support allows organisations to interact with customers or users when they visit the organization’s media properties in real-time. Learn how you can improve your business ROI through live chat outsourcing today!
Considering To Outsource Chat Support?
Outsourcing Live chat support provides businesses with an opportunity for your customers to communicate with our support agents in real-time.
It is an open door for people who visit your site to engage with your company. Rather than speaking on the phone with a representative, live chat outsourcing, creates live interaction between a customer and a brand representative through a chat box within a browser.
Our live chat tool is useful for customers to connect to your company for any purpose, whether they need product information, a solution for a problem, navigating directions or available customer-related policy.
We provide live chat agents who can easily adjust, whether to integrate into an existing team or work independently, only to ensure that your customers are satisfied.
Do not hesitate to Email us or Chat with us today to learn more about our live chat service!
Benefits Of Outsourcing Live Chat Support
Customer support chat is so preferable and commonly used now that
it become one of the primary support methods of many companies, hence you may want to outsource your live chat support.
Here are some of the reasons why the Live Chat service is so valuable as a support channel.
Online shopping is getting more and more common. Without any face-to-face interaction with the product or a sales assistant, people need customer support to assist them in different stages of buying something.
As much as 83% of consumers need brand support in real-time when they make online transactions. Having a representative to talk to at any time adds confidence to customers. They even tend to spend more time on live chat support, to get the influence of the agent that can create a positive experience.
Therefore, the key to achieving a better customer experience is having your support team properly trained. It means providing them with thorough knowledge about your products, giving them the confidence to deliver the best suggestions to customers.
With our outsourced chat support agents, we can work together with your brand to understand the specific product requirements, and knowledge and communicate it effectively across to your customers.
It is always crucial to stand out among your competitors. Nowadays, no matter what industry your business is in, the list of rivals is increasing rapidly.
Not only small to medium-sized businesses, but big corporations have also recognized the importance of outsourcing live chat support services and using them to get one step ahead of the competition.
Cost Saving Solution For Businesses
Live Chat does not necessarily require a one-on-one interaction between a customer and an agent. Offering real-time customer support chat service means that an outsourced chat support representative will handle multiple conversations simultaneously for you!
Therefore, there is no need to hire more agents. Since customers receive tailored advice according to their individual needs, you can reduce costs, such as product return expenses. Our live chat outsourcing services are also more efficient than call centres because it reduces the overall help desk centre costs by shortening the waiting queue time.
Time-Saving For Customers
Everyone is multitasking now. This is why customers tend to reach out via Live Chat because it means they can do other things while waiting for replies. Over 51% of customers choose chat support for this reason. Even when customers have to wait for a while, they can still get on with doing something else.
Live Chat connects customers instantly with an agent without any complicated number dialling before they get to talk to the agent. Live Chat service also helps customers answer their purchase-related queries on the spot. It is very appreciated by consumers since 44% of them consider one of the best features of a website is the ability to talk to a representative when purchasing online.
Develop Better Relationship With Customers
Customer satisfaction is key to the sustainability of your company, it is necessary to retain a long-term relationship with your customers. Once they are satisfied, not only will they be less likely to switch, loyal customers tend to be less sensitive about price.
In addition, customers are more willing to pay more if they received impressive customer service. Live Chat is a great way to help you form a personal connection with your users. Via this channel, you get to listen and form a bond that can possibly lead to loyalty.
Try Pure Moderation For Your Live Chat Support Solutions Today
Pure Moderation is a live chat outsourcing specialist that provides high-quality customer support 24/7/365. Our trained Live Chat customer support agents are real people, capable of chat requests in multiple languages, making it more efficient to handle an international user base.
We provide dedicated support teams that can easily adjust to your customer’s needs, whether to integrate into an existing team or work independently, only to ensure that your customers are satisfied.
Start improving your conversions.
Contact our sales team today for a complimentary trial & consultation.
Frequently Asked Questions About Live Chat Outsourcing
What Is Live Chat Outsourcing?
Live chat outsourcing is an online business strategy used by professional sales and customer service staff to outsource their web site’s customer service inquiries to outside companies in real-time.
Instant messages usually come from customers who have questions, concerns, or need information about the product or service they’re looking at. A live chat solution can increase conversion rates, strengthen brand reputation, and provide a high-quality customer experience.
How Does Outsourced Live Chat Works?
How outsourced live Chat typically works is it appears as a pop-up dialogue box on the company’s official website or applications that allow customers to have text-based conversations with support teams.
Likewise, it provides customers with the best chance to explain exactly where they are stuck and what they need and quickly address their issues.
Why Is Outsourcing Live Chat Support Important?
Speed is a critical factor in effective customer support service. It is crucial to respond quickly to all customer inquiries, even when the only thing to say is you are looking into the issue and will get back soon. Providing chat transcripts and Timely responses makes customers understand that you are always there to support them anytime with any problems.
In addition, studies suggest that customers will tend to have faith in the brand if their problems are resolved quickly and easily. Customer service chat is the most dynamic option in all support channels to deliver a quick response time to your customers. Read more at Our Outsourcing Case Study.
How Does Pure Moderation Provide Outsourcing Live Chat Support?
At Pure Moderation, we offer well-trained 24/7 professional live chat agents who can communicate in 27 languages to deliver direct responses with true personalization to every business customer in every time zone or business hours. In addition, our dedicated team of agents are also able to provide fast response outsource email support services.
Pure Moderation focuses on optimizing online conversions and interactions that lead to an increase in ROI, engaging web visitors, and brand awareness.
If your potential customers are considering making a purchase, renewing their account, or asking for product/service details, a solid response provided timely can positively influence your company’s financial figures.
Can Live Chat Support Contribute To Customer Success Or Customer Satisfaction Rate?
Live Chat agents are employees specialized in communicating with customers through live chat channels. Each support agent is an ambassador of the company as they work directly with customer inquiries.
Therefore, effective customer support chat calls for developing a dynamic support team, which should be based on these essential skills.
- Have a professional, positive attitude
- Use simple language with an appropriate tone of voice
- Respond fast, be aware of what has been said and what to say next
- Have an insightful understanding of the product/service
- Be emotionally intelligent with customer issues/customer concerns
- Solve problems in creative ways
- Manage individual workloads
Live Chat has become a vital side channel to support your customers, provide product advice, ask for customer opinions, and increase revenue for the company. It is essential to have a competent customer support chat as a tool that ensures your customers have the best experience. Essentially, outsourcing is an efficient solution to help you enhance your customer care procedure and improve customer relationships. To learn more about the benefits of outsourcing your customer service, click here.