Blog

Due to the social distancing requirements of COVID-19, online platforms have become vital to people’s work, education, social lives, and leisure.  The role of content moderators of these platforms is often the unsung heroes of the pandemic, keeping us safe, one click at a time, from those that would do us harm. Content Moderators areRead more

The Internet has democratized many facets of everyday life. Consequently, it has allowed everybody, from regular folk and progressive thinkers to ideological extremists and harmful predators (and everyone in between) to share their views. The consequential proliferation of online harmful content has meant regulation was inevitable. However, as regulatory pressure from policymakers increases, online platformsRead more

P.T. Barnum, the 19th-century American showman and circus owner, said “There’s no such thing as bad publicity”. What he meant was it didn’t matter if the conversation about you was good or bad, so long as people were talking about you. Now, that might be the case if your business is carnivals and sideshows, butRead more

Customer service is mission-critical to any business, regardless of its size or sophistication. In this age of relationship marketing, it’s vital to make every interaction as positive and productive as possible.  Discover how partnering with Pure Moderation to manage your customer support emails can give your business a substantial advantage over your competitors. Contact UsRead more

Customers are now becoming more active. Thanks to technological advances, there are more digital channels available to reach brands whenever they seek help. Customers are not pleased if they have to be in a long queue for just a simple concern, and with social media, they will not hesitate to raise their voice about theirRead more