1. What is iT help desk support? An IT help desk includes various communication methods/channels such as live chat support, ticket support & in-app, email support, and call centers. An IT help desk serves as the first point of customer interaction with the business and, if it runs well, can deliver a tailor-made service experienceRead more
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1. What is ‘back office’? In an organization, the ‘back office’ is where work that supports the ‘front office’ is accomplished. For example, the ‘front office’ services are sales, customer relations, or marketing while the example of ‘back office’ services might include human resources, accounting, IT services, and logistics. In other words, if you canRead more
1. What is Data Entry? Data entry, basically defined, is transcribing data from various sources into digital data of a company’s computer system for analyzing, processing, and management. The integrity of any company is based on the data they produce. This data can be in the form of ID or passport, names or phone numbers,Read more
Wondering what is content moderation? Curious how it may be applied to your business? Content moderation is the practice of monitoring and applying a predetermined set of rules and guidelines to User-Generated Posts in order to best determine whether or not the communication (particularly a Post) is acceptable. The work of content moderators has beenRead more
Business process outsourcing, or BPO in simple meaning, is using a third-party company or service provider to perform a range of business processes. These (non-core or non-primary) business processes could otherwise be done in-house, but most businesses prefer hiring BPO companies to do the job, as it is more cost effective and takes up lessRead more
About Us
Pure Moderation is a global leader in BPO services with extensive experience, a significant number of interactions per month, and a high rate of client retention. We are also proud of our after-sales client care which includes trustworthy guarantees, staff training, and onsite & offsite support. Having worked with clients from different parts of the world, we build trust through high-quality services, open communication, and confidentiality.
