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Customers continuously seek fast solutions.  A survey shows that 66% of people feel that the most important thing a brand can do for them is to value their time.  Outsourcing Live Chat Support allows organisations to interact with customers or users when they visit the organization’s media properties in real-time. Learn how you can improveRead more

Which customer service outsourcing company is the best? A common question with no easy answer. There are many factors to consider when it comes to sourcing for the best customer service companies, so let’s explore some of the many players in the field to give you a better idea of which provider can offer theRead more

Customers are now becoming more active. Thanks to technological advances, there are more digital channels available to reach brands whenever they seek help. Customers are not pleased if they have to be in a long queue for just a simple concern, and with social media, they will not hesitate to raise their voice about theirRead more

The outbreak of COVID-19 has negatively affected many aspects of life. Flight cancellations; travel bans and quarantines; restaurant closures; restrictions on indoor events; supply chain issues; stock market unpredictability; failing businesses, and uncertainty about the future. COVID-19 has also resulted in the closure of schools all across the world with 1.2 billion children currently outRead more

From globe-spanning multinationals to regional-based startups, everyone needs cost-effective and scalable help desk support that suits their customer’s needs 1. What is help desk support? In an airport or shopping mall, a help desk is, literally, a desk where people go to get information and support. In the virtual world, the structure of help deskRead more