+842439728621
For Sales: chris@puremoderation.com --- For General Enquiries: hello@puremoderation.com
Advanced Business SolutionsAdvanced Business SolutionsAdvanced Business SolutionsAdvanced Business Solutions
Inquire Now
  • About Us
    • Our Team
  • Our Services
    • Content Moderation Services
      • Text Moderation (40 Languages)
      • Image Moderation
      • Video Moderation and Live Streaming Moderation
      • Sentiment Analysis and Social Listening
    • Customer Care Services
      • Multilingual Live Phone Support
      • Email Support Outsourcing
      • Customer Ticket Support
      • Live Chat Support
      • Social Media Customer Support
      • In-app Customer Support
      • Technical Customer Support
      • Retail/E-Commerce Customer Support
      • Video Chat Customer Support
    • Data Entry Services
      • Multilingual Data Entry
      • Manual Identity Verification/ Biometrics/ KYC
    • Data Labeling Services
      • AI training
      • Manual Data Labeling
    • Game Management Services
      • QA and Testing
      • Game Moderation & Guideline Enftorcement
      • Multiplayer Enrichment
    • Seasonal BPO Services
      • Consultancy
      • Artificial Intelligence (AI) Training
      • Localization
  • Pricing
  • Knowledge
    • Blog
    • Outsourcing Glossary
      • BPO
      • Content Moderation
      • Content Moderator
      • Back Office Support
      • IT Help Desk Support
      • Customer Support
      • Live Chat Support
      • Live Chat Agents
      • Data Entry
  • Contact Us
    • Chat with us on our website 24/7

Customer Service Support

    Home Customer Service Support

    CUSTOMER SUPPORT
    SERVICES

    WE PROVIDE SUPPORTS ACROSS ALL PLATFORMS

    Customer Services BPO 

    Customer services BPO works as a bridge that connects companies to their customers and vice versa. How you respond to your customers shows your professionalism and quality of care. Our customer services BPO helps build your brand identity and reputation. Since more and more customers expect responses as soon as possible, businesses, from small to large, need a cost-effective and scalable solution to give their customers the best possible experience. As a result, outsourcing appears as the most efficient option for many businesses. Outsourcing customer service support will help you deal with customer-related issues so your core operations can run smoothly and without distraction.

    cs 01 1
    cs-01-1

    WE PROVIDE SUPPORTS ACROSS ALL PLATFORMS

    Customer support works as a bridge that connects companies to their customers and vice versa. How you respond to your customers shows your professionalism and quality of care. Our customer support BPO services helps build your brand identity and reputation. Since more and more customers expect responses as soon as possible, businesses, from small to large, need a cost-effective and scalable solution to give their customers the best possible experience. As a result, outsourcing appears as the most efficient option for many businesses. Outsourcing customer support services will help you deal with customer-related issues so your core operations can run smoothly and without distraction.

    cs 02 1

    IN-APP & TICKET SUPPORT

    Every app must include a support section as a go-to destination for users whenever they need help. This is the point of engagement between the app and its users to provide everything from general information about the product or service to frequently asked questions, making it as easy as possible to solve users’ problems.

    In-app support will be able to assist your business by:

    justify

    1. Providing understandable information and instructions
    2. Prioritizing users’ convenience
    3. Maintaining and managing a list of common issues
    4. Ensuring customer satisfaction & great user experience
    Tailored BPO services

    IN-APP & TICKET SUPPORT

    Every app must include a support section as a go-to destination for users whenever they need help. This is the point of engagement between the app and its users to provide everything from general information about the product or service, to frequently asked questions, making it as easy as possible to solve users’ problems.

    In-app support will be able to assist your business by:

    justify

    1. Providing understandable information and instructions
    2. Prioritizing users’ convenience
    3. Maintaining and managing a list of common issues
    4. Ensuring customer satisfaction & great user experience

    LIVE CHAT SUPPORT

    Live Chat is a fundamental channel that is responsible for interacting with customers. Since they are strongly exposed to omnichannel and a lot of information  each day, customers tend to expect an immediate response rather than being put on a waitlist for simple enquiries. Therefore, it is important that Live Chat Support Agents are put in place to deliver the best possible level of customer service.

    Therefore, live chat support agents are important to deliver the best customer service .

    1. Well trained with company scripts, SOPS and product knowledge
    2. Real-time response to the customer
    3. Gather useful data for brand exposure
    4. Meaningful interactions
    5. Genuine conversations
    cs 03 1
    cs-03-1

    LIVE CHAT SUPPORT

    Live Chat is a fundamental channel that is responsible for interacting with customers. Since they are strongly exposed to omnichannel and a lot of information  each day, customers tend to expect an immediate response rather than being put on a waitlist for simple enquiries. Therefore, it is important that Live Chat Support Agents are put in place to deliver the best possible level of customer service.

    Therefore, live chat support agents are important to deliver the best customer service .

    1. Well trained with company scripts, SOPS and product knowledge
    2. Real-time response to the customer
    3. Gather useful data for brand exposure
    4. Meaningful interactions
    5. Genuine conversations
    cs 05

    EMAIL SUPPORT

    Despite the rise of automated emails and onsite interactions, emails remain a key form of first contact. While automation can generate quick responses to your customers, it’s not easy to customize and is unable to carry a natural tone of voice. Our Email Support Agents are the  answer for effective email communication.

    1. Increase brand-customer interaction
    2. Support and advice customers with any issues or complaint
    3. Handle different forms of inquiries in the shortest amount of time
    4. Give customers the solutions
    cs-05

    EMAIL SUPPORT

    Despite the rise of automated emails and onsite interactions, emails remain a key form of first contact. While automation can generate quick responses to your customers, it’s not easy to customize and is unable to carry a natural tone of voice. Our Email Support Agents are the  answer for effective email communication.

    1. Increase brand-customer interaction
    2. Support and advice customers with any issues or complaint
    3. Handle different forms of inquiries in the shortest amount of time
    4. Give customers the solutions

    CALL CENTER

    Call centers are essential to provide an immediate connection with your customers. We provide a centralized team as a BPO call center to deal with inbound and outbound calls from your current and potentially new customers. The call center will reduce wait time by directly conducting helpful conversations.

    Aside from helping to resolve your customers’ problems & issues, the call center team can also support your customers’ decision-making process, which is the most important stage of purchasing any product or service. To assist customers in whatever they need, our agents have excellent language skills and will be provided with  the full, necessary knowledge about your product or service to give your customers full satisfaction

    cs 04
    cs-04

    CALL CENTER

    Call centers are essential to provide an immediate connection with your customers. We provide a centralized team to deal with inbound and outbound calls from your current and potentially new customers. The call center will reduce wait time by directly conducting helpful conversations.

    Aside from helping to resolve your customers’ problems & issues, the call center team can also support  your customers’ decision making process, which is the most important stage of purchasing any product or service. To assist customers in whatever they need, our agents have excellent language skills, and will be provided with  the full, necessary knowledge about your product or service to give your customers full satisfaction

    WHAT OTHER PEOPLE SAY ABOUT US

    We are grateful for the relationships blossomed from credibility and trustworthiness.

    We’ve enjoyed an amazing partnership with Pure Moderation – Gear Inc. over the last several years. Although we operate in opposite time zones, I have the utmost confidence that we’re covered as a support organization given the exceptional team that Pure Moderation has built and maintained for us. Thank you Pure Moderation!
    Alex Pulido
    Vendor Manager
    udemy
    Pure Moderation has been a game-changer for us. They’ve allowed us to efficiently scale our support operations, ensuring our users receive excellent support. The team is highly-skilled and focused, consistently hitting set SLA’s. I really value how they stay in constant contact with our internal team.
    I look forward to continuing our partnership in the future.
    Bryan Feeney
    Head of User Support
    icon
    Pure Moderation – Gear Inc.’s innovative technology has made our team more efficient in moderating our community. Incredibly personalized service, helpful and responsive team – we’re glad to be partnered with them!
    Gokce Sahin
    Head of Trust & Safety
    younow

    MORE SPECIFIC REQUEST RELATED TO QUOTATION?

    Tell us your specific needs, and the best solution will be designed tailored to your business.
    Let’s get in touch!

    CONTACT US

    About Us

    Pure Moderation is a global leader in BPO services with extensive experience, a significant number of interactions per month, and a high rate of client retention. We are also proud of our after-sales client care which includes trustworthy guarantees, staff training, and onsite & offsite support. Having worked with clients from different parts of the world, we build trust through high-quality services, open communication, and confidentiality.

    DMCA.com Protection Status

    Contact Us

    Location

    VTC Online Building, 18 Tam Trinh, Hanoi, Vietnam

    Phone Number

    +84 243 972 8621

    Email Address

    • For Sales: Chris@puremoderation.com
    • For Information: hello@puremoderation.com

     

    Copyright 2021 Puremoderation's team | Sitemap | All Rights Reserved
    • About Us
      • Our Team
    • Our Services
      • Content Moderation Services
        • Text Moderation (40 Languages)
        • Image Moderation
        • Video Moderation and Live Streaming Moderation
        • Sentiment Analysis and Social Listening
      • Customer Care Services
        • Multilingual Live Phone Support
        • Email Support Outsourcing
        • Customer Ticket Support
        • Live Chat Support
        • Social Media Customer Support
        • In-app Customer Support
        • Technical Customer Support
        • Retail/E-Commerce Customer Support
        • Video Chat Customer Support
      • Data Entry Services
        • Multilingual Data Entry
        • Manual Identity Verification/ Biometrics/ KYC
      • Data Labeling Services
        • AI training
        • Manual Data Labeling
      • Game Management Services
        • QA and Testing
        • Game Moderation & Guideline Enftorcement
        • Multiplayer Enrichment
      • Seasonal BPO Services
        • Consultancy
        • Artificial Intelligence (AI) Training
        • Localization
    • Pricing
    • Knowledge
      • Blog
      • Outsourcing Glossary
        • BPO
        • Content Moderation
        • Content Moderator
        • Back Office Support
        • IT Help Desk Support
        • Customer Support
        • Live Chat Support
        • Live Chat Agents
        • Data Entry
    • Contact Us
      • Chat with us on our website 24/7
    Advanced Business Solutions