1. Live Chat Agents
With nearly 75% of live chat users rating their satisfaction as ‘high’, live chat support has been becoming the most preferred customer support channel used by customers, particularly among Millennials. The live chat service enables your customers will expect to provide the answers that they seek 24/7, 365 days a year. That is the reason why live chat support is used in a lot of businesses to provide real-time answers to customer inquiries.
Live chat agents are employees that answer customer questions and queries through live chat – a function of help desk software. Live chat Agents have to be efficient with computers, quick respond, and have to have knowledge of the company’s products or services, as well as the API used by your business.
2. What do Live Chat Agents need to possess? and how to outsource live chat agents?
A live chat agent should strive to be helpful, communicate professionally, and close live chat sessions with customers/ visitors politely to maintain the brand image of the business. An agent has to be able to multi-task. Particularly, they need to answer customer queries via live chat promptly while looking up further details and verify the customer.
As a global outsourcing company, Pure Moderation hires only dedicated and attentive live chat agents through specialized tests and hiring processes to provide unparalleled service to your customers at a highly competitive rate. We offer flexible work hours and multi-languages to make sure your cross-border business is equipped to handle your customers’ concerns around the clock. This increases your company’s customer outreach and can have a strong impact on your sales.
Read more at Our outsourcing Case Study
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