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Live Chat Agents

    Home Customer Support Services Live Chat Agents
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    live chat agents outsourcing

    Live Chat Agents

    By PureModeration | Customer Support Services, Outsourcing Glossary | 0 comment | 9 December, 2020 | 17

    1. Live Chat Agents

    With nearly 75% of live chat users rating their satisfaction as ‘high’, live chat support has been becoming the most preferred customer support channel used by customers, particularly among Millennials. The live chat service enables your customers will expect to provide the answers that they seek 24/7, 365 days a year. That is the reason why live chat support is used in a lot of businesses to provide real-time answers to customer inquiries.

    Live chat agents are employees that answer customer questions and queries through live chat – a function of help desk software. Live chat Agents have to be efficient with computers, quick respond, and have to have knowledge of the company’s products or services, as well as the  API used by your business.

    2. What do Live Chat Agents need to possess? and how to outsource live chat agents?

    A live chat agent should strive to be helpful, communicate professionally, and close live chat sessions with customers/ visitors politely to maintain the brand image of the business. An agent has to be able to multi-task. Particularly, they need to answer customer queries via live chat promptly while looking up further details and verify the customer.

    Live chat support agents. Customer service outsourcing

    Live Chat Support Agents.

    As a global outsourcing company, Pure Moderation hires only dedicated and attentive live chat agents through specialized tests and hiring processes to provide unparalleled service to your customers at a highly competitive rate. We offer flexible work hours and multi-languages to make sure your cross-border business is equipped to handle your customers’ concerns around the clock. This increases your company’s customer outreach and can have a strong impact on your sales.

    Read more at Our outsourcing Case Study

    To learn more about outsourcing your content moderation processes and the value that it can bring your business,

    💬 Chat with us on our website for a free consultation and trial.

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    • About Us
      • Our Team
    • Our Services
      • Content Moderation Services
        • Text Moderation (40 Languages)
        • Image Moderation
        • Video Moderation and Live Streaming Moderation
        • Sentiment Analysis and Social Listening
      • Customer Care Services
        • Multilingual Live Phone Support
        • Email Support Outsourcing
        • Customer Ticket Support
        • Live Chat Support
        • Social Media Customer Support
        • In-app Customer Support
        • Technical Customer Support
        • Retail/E-Commerce Customer Support
        • Video Chat Customer Support
      • Data Entry Services
        • Multilingual Data Entry
        • Manual Identity Verification/ Biometrics/ KYC
      • Data Labeling Services
        • AI training
        • Manual Data Labeling
      • Game Management Services
        • QA and Testing
        • Game Moderation & Guideline Enftorcement
        • Multiplayer Enrichment
      • Seasonal BPO Services
        • Consultancy
        • Artificial Intelligence (AI) Training
        • Localization
    • Pricing
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      • Blog
      • Outsourcing Glossary
        • BPO
        • Content Moderation
        • Content Moderator
        • Back Office Support
        • IT Help Desk Support
        • Customer Support
        • Live Chat Support
        • Live Chat Agents
        • Data Entry
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