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Customer service is mission-critical to any business, regardless of its size or sophistication. In this age of relationship marketing, it’s vital to make every interaction as positive and productive as possible. Discover how partnering with a reputable Business Process Outsourcing (BPO) company to manage your customer care operations can give your business a substantial advantage

1. What is Customer Support and Customer Support Outsourcing? Customer support is a set of services that a business offers to help its customers have a better experience and understanding of a product/service or to assist in addressing their issues. Customer Support provides solutions to any customer struggle or concern at any time, as well

Customers are now becoming more active. Thanks to technological advances, there are more digital channels available to reach brands whenever they seek help. Customers are not pleased if they have to be in a long queue for just a simple concern, and with social media, they will not hesitate to raise their voice about their

Customers always seek for fast solutions. A survey shows that 66% of people feel that the most important thing a brand can do for them is to value their time. Indeed, speed is the key factor of effective customer support. It is crucial to respond quickly to all customer inquiries, even when the only thing

What is Live Chat Support? and Live Chat Support Outsourcing? Live Chat Support? For companies, Live Chat Support provides organizations with a method to interact with customers or users when they visit the organization’s media properties in real-time. For customers, Live Chat Support normally appears as a pop-up dialogue box on the company’s official website or