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Business Process Outsourcing or BPO refers to delegating business tasks and processes to a third-party service provider. The provider is responsible for administering and managing said processes based on defined goals and KPIs (Key Performance Indicators). If your organization has been considering outsourcing non-primary but equally essential tasks, it’s crucial to understand the many different

After months and months of blood, sweat, and tears, you’ve finally unveiled your new product to the market. You have a website up and running, raking in crazy leads and sales by the minute.  But, customers are phoning your business like no tomorrow. They have endless questions about the product, how it works, and how

With different available models of customer service, customer service schemes aren’t as straightforward as you think. You may think that businesses in different industries approach customer service similarly. However, it’s much more complex than that. Companies choose a specific customer service model to interact with their clients. Other companies may implement an entirely different model.

Are you trying to compute your call center outsourcing costs? In recent years, call center services have become more cost-effective. Outsourcing customer service has helped businesses cut down on customer service costs. Doing so gives them time for their core operations. Outsourced call centers, offshore or onshore, offer several advantages to businesses. If you’re thinking

It’s the natural course of any business to scale and grow. However, companies will eventually find that their internal team can no longer cope. They can’t keep up with daily demands. This not only leads to a loss of productivity. It also prevents businesses from focusing on their core activities and offering valuable products and