1. What is ‘back office’?
In an organization, the ‘back office’ is where work that supports the ‘front office’ is accomplished. For example, the ‘front office’ services are sales, customer relations, or marketing while the example of ‘back office’ services might include human resources, accounting, IT services, and logistics.
In other words, if you can consider the front office as the ‘face’ of a business, the part that the customers see and interact with, then you might think of the back office as the ‘brain’.
2. What is ‘back-office outsourcing’?
Back-office support is essential for a company to grow, but many SMEs may sometimes struggle with this. Due to their limited resources and well-trained staff, SMEs will often employ people to be a ‘jack of all trades’, swapping between functions as diverse as accounting, logistics, and web design
‘Back-office outsourcing’ is a branch of outsourcing services that mainly deals with most of the back-office tasks mentioned above. Some companies farm out entire departments to a trusted business process outsourcing (BPO) service partner. For instance, an outsourced IT department might oversee web design, app & software development, data entry, data management, technical support, and content moderation.
Many companies have chosen a back-office outsourcing provider to reduce costs, save time, and to hire a well-trained workforce that considers BPO jobs as a life-long career, much rather than just in-house temporary positions.
Pure Moderation has not only a good reputation but also a clear understanding of back-office service outsourcing. Through a partnership with us, you can ensure that you are adding value to your business.
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