1. What is iT help desk support?
An IT help desk includes various communication methods/channels such as live chat support, ticket support & in-app, email support, and call centers. An IT help desk serves as the first point of customer interaction with the business and, if it runs well, can deliver a tailor-made service experience at lightning speed. Increased agent productivity leads to improved customer loyalty, which results in a healthier bottom line.
An efficient help desk support is a crucial part of any business. Its primary goals are to provide a centralized resource to answer questions of both customers and business decisions, troubleshoot problems, and facilitate solutions. Many organizations see huge benefits in outsourcing this service. Outsourcing to a trusted partner means your help desk can be run as swiftly and efficiently as possible.
Read more at Online Help Desk Support Outsourcing: Identify what’s best for business.
As a Business Process Outsourcing Provider, PureModeration provides content moderation, customer support (ticket support, email, live chat), and back-office operations for all clients in 33 languages.
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