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The Internet has democratized many facets of everyday life. Consequently, it has allowed everybody, from regular folk and progressive thinkers to ideological extremists and harmful predators (and everyone in between) to share their views. The consequential proliferation of online harmful content has meant regulation was inevitable. However, as regulatory pressure from policymakers increases, online platformsRead more

P.T. Barnum, the 19th-century American showman and circus owner, said “There’s no such thing as bad publicity”. What he meant was it didn’t matter if the conversation about you was good or bad, so long as people were talking about you. Now, that might be the case if your business is carnivals and sideshows, butRead more

There are several factors you should consider before entering into a partnership, and several to keep in mind as the partnership develops. 1. Outsource Customer Service: Establish clear goals, strategy, and expectations? Before considering outsourcing your customer services, you need to develop a customer service strategy and be clear on your objectives. If your goalRead more

Customer service is mission-critical to any business, regardless of its size or sophistication. In this age of relationship marketing, it’s vital to make every interaction as positive and productive as possible. Discover how partnering with a reputable Business Process Outsourcing (BPO) company to manage your customer care operations can give your business a substantial advantageRead more

Customers are now becoming more active. Thanks to technological advances, there are more digital channels available to reach brands whenever they seek help. Customers are not pleased if they have to be in a long queue for just a simple concern, and with social media, they will not hesitate to raise their voice about theirRead more

Customers always seek for fast solutions. A survey shows that 66% of people feel that the most important thing a brand can do for them is to value their time. Indeed, speed is the key factor of effective customer support. It is crucial to respond quickly to all customer inquiries, even when the only thingRead more

1. What is Live Chat Support? and Live Chat Support Outsourcing? For companies, Live Chat Support provides organizations with a method to interact with customers or users when they visit the organization’s media properties in real-time. For customers, Live Chat Support normally appears as a pop-up dialogue box on the company’s official website or applications thatRead more

The outbreak of COVID-19 has negatively affected many aspects of life. Flight cancellations; travel bans and quarantines; restaurant closures; restrictions on indoor events; supply chain issues; stock market unpredictability; failing businesses, and uncertainty about the future. COVID-19 has also resulted in the closure of schools all across the world with 1.2 billion children currently outRead more

From globe-spanning multinationals to regional-based startups, everyone needs cost-effective and scalable help desk support that suits their customer’s needs 1. What is help desk support? In an airport or shopping mall, a help desk is, literally, a desk where people go to get information and support. In the virtual world, the structure of help deskRead more

Data entry is regarded as the most powerful tool for organizing, analyzing, and understanding information in almost every industry. It is one of the most significant activities for the development of every business. Read on for our list of the different kinds of businesses that benefit the most from outsourcing data entry services and whatRead more