Due to the social distancing requirements of COVID-19, online platforms have become vital to people’s work, education, social lives, and leisure. The content moderators of these platforms are often the unsung heroes of the pandemic, keeping us safe, one click at a time, from those that would do us harm. 2020 was a year thatRead more
The Internet has democratized many facets of everyday life. Consequently, it has allowed everybody, from regular folk and progressive thinkers to ideological extremists and harmful predators (and everyone in between) to share their views. The consequential proliferation of online harmful content has meant regulation was inevitable. However, as regulatory pressure from policymakers increases, online platformsRead more
While content moderation is not a one-size-fits-all solution, what follows are some essential and important questions every business needs to ask itself about this topic in 2020. READ MORE: Why Facebook, Youtube, and Twitter cannot apply AI in content moderation alone and Why AI is Terrible at Content Moderation? 💬 Chat with us on ourRead more
P.T. Barnum, the 19th-century American showman and circus owner, said “There’s no such thing as bad publicity”. What he meant was it didn’t matter if the conversation about you was good or bad, so long as people were talking about you. Now, that might be the case if your business is carnivals and sideshows, butRead more
There are several factors you should consider before entering into a partnership, and several to keep in mind as the partnership develops. 1. Outsource Customer Service: Establish clear goals, strategy, and expectations? Before considering outsourcing your customer services, you need to develop a customer service strategy and be clear on your objectives. If your goalRead more
Customer service is mission-critical to any business, regardless of its size or sophistication. In this age of relationship marketing, it’s vital to make every interaction as positive and productive as possible. Discover how partnering with a reputable Business Process Outsourcing (BPO) company to manage your customer care operations can give your business a substantial advantageRead more
Customers are now becoming more active. Thanks to technological advances, there are more digital channels available to reach brands whenever they seek help. Customers are not pleased if they have to be in a long queue for just a simple concern, and with social media, they will not hesitate to raise their voice about theirRead more
Customers always seek for fast solutions. A survey shows that 66% of people feel that the most important thing a brand can do for them is to value their time. Indeed, speed is the key factor of effective customer support. It is crucial to respond quickly to all customer inquiries, even when the only thingRead more
1. What is Live Chat Support? and Live Chat Support Outsourcing? For companies, Live Chat Support provides organizations with a method to interact with customers or users when they visit the organization’s media properties in real-time. For customers, Live Chat Support normally appears as a pop-up dialogue box on the company’s official website or applications thatRead more
The outbreak of COVID-19 has negatively affected many aspects of life. Flight cancellations; travel bans and quarantines; restaurant closures; restrictions on indoor events; supply chain issues; stock market unpredictability; failing businesses, and uncertainty about the future. COVID-19 has also resulted in the closure of schools all across the world with 1.2 billion children currently outRead more
Pure Moderation is a global leader in BPO services with extensive experience, a significant number of interactions per month and a high rate of client retention. We are also proud of our after-sales client care which includes trustworthy guarantees, staff training, and onsite & offsite support. Having worked with clients from different parts of the world, we build trust through high quality services, open communication, and confidentiality.
