Customer service is mission-critical to any business, regardless of its size or sophistication. In this age of relationship marketing, it’s vital to make every interaction as positive and productive as possible. Discover how partnering with a reputable Business Process Outsourcing (BPO) company to manage your customer care operations can give your business a substantial advantageRead more
Customers are now becoming more active. Thanks to technological advances, there are more digital channels available to reach brands whenever they seek help. Customers are not pleased if they have to be in a long queue for just a simple concern, and with social media, they will not hesitate to raise their voice about theirRead more
Customers always seek for fast solutions. A survey shows that 66% of people feel that the most important thing a brand can do for them is to value their time. Indeed, speed is the key factor of effective customer support. It is crucial to respond quickly to all customer inquiries, even when the only thingRead more
What is Live Chat Support? and Live Chat Support Outsourcing? Live Chat Support? For companies, Live Chat Support provides organizations with a method to interact with customers or users when they visit the organization’s media properties in real-time. For customers, Live Chat Support normally appears as a pop-up dialogue box on the company’s official website orRead more
The outbreak of COVID-19 has negatively affected many aspects of life. Flight cancellations; travel bans and quarantines; restaurant closures; restrictions on indoor events; supply chain issues; stock market unpredictability; failing businesses, and uncertainty about the future. COVID-19 has also resulted in the closure of schools all across the world with 1.2 billion children currently outRead more
From globe-spanning multinationals to regional-based startups, everyone needs cost-effective and scalable help desk support that suits their customer’s needs 1. What is help desk support? In an airport or shopping mall, a help desk is, literally, a desk where people go to get information and support. In the virtual world, the structure of help deskRead more
Data entry is regarded as the most powerful tool for organizing, analyzing, and understanding information in almost every industry. It is one of the most significant activities for the development of every business. Read on for our list of the different kinds of businesses that benefit the most from outsourcing data entry services and whatRead more
Read about what ‘back-office services’ and ‘Business Process Outsourcing’ (BPO) means and how, with the help of the latest technology, outsourcing this part of your business can drastically improve productivity and reduce costs. 1. What is Business Process Outsourcing (BPO)? Outsourcing business processes, such as manufacturing or customer support, is nothing new. It is theRead more
1. Why do you need a professional data entry service company? Organized and accurate data is the key to accelerating any business development. However, you might find it difficult to keep track of and manage your data effectively. In-house teams of data entry and data processing can be costly and the process of hiring andRead more
BPO stands for business process outsourcing, and it is the practice of contracting non-core business activities and functions to a third-party.
Pure Moderation is a global leader in BPO services with extensive experience, a significant number of interactions per month and a high rate of client retention. We are also proud of our after-sales client care which includes trustworthy guarantees, staff training, and onsite & offsite support. Having worked with clients from different parts of the world, we build trust through high quality services, open communication, and confidentiality.
