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Table Of Contents Better FlexibilityAccess To Highly Skilled TalentsCost-EfficientFocus On Core Business AspectsImproved Customer Satisfaction As the old adage goes: “you can’t make an omelette without breaking a few eggs”. Much as you want to scale and grow your business without the added costs, it’s simply impossible. Sure, your in-house team might be able toRead more

Customers continuously seek fast solutions.  A survey shows that 66% of people feel that the most important thing a brand can do for them is to value their time.  Outsourcing Live Chat Support allows organisations to interact with customers or users when they visit the organization’s media properties in real-time. Learn how you can improveRead more

Are you wondering how you should outsource customer service? Or perhaps wondering how an outsourced staff can cut costs significantly, saving you money and resources, and providing better customer retention for your customer base? Outsourcing customer service entails hiring a third party company to provide your support services for you. However, it isn’t a one-size-fits-allRead more

Knowing how to build an online community and engage with your customers online, and allow a forum for them to connect and engage with each other is essential for any organization. In fact, successful communities have been proven to be one of the best investments you can make, generating an ROI of almost 6,500% onRead more

Content Moderation for Online Gaming Communities You may have heard of game masters or human moderators within video gaming communities but have you ever wondered why game moderation is essential? If you are into video games or have done administrative duties for video gaming then you’re most likely aware that the behaviour of players canRead more