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While content moderation is not a one-size-fits-all solution, what follows are some essential and important questions every business needs to ask itself about this topic before looking for a vendor of content moderation in 2021. 1. Why should we care about content moderation? 2. What is content moderation? 3. What content moderators do? 4. popularRead more

Why we need online content moderation? There are 3.5 billion active daily users of social media so the importance of an online presence is vital for businesses, of any size (more than 50 million small businesses use Facebook to connect with their customers). It’s the role of the content moderator to provide a framework thatRead more

Due to the social distancing requirements of COVID-19, online platforms have become vital to people’s work, education, social lives, and leisure. The content moderators of these platforms are often the unsung heroes of the pandemic, keeping us safe, one click at a time, from those that would do us harm. 2020 was a year thatRead more

The Internet has democratized many facets of everyday life. Consequently, it has allowed everybody, from regular folk and progressive thinkers to ideological extremists and harmful predators (and everyone in between) to share their views. The consequential proliferation of online harmful content has meant regulation was inevitable. However, as regulatory pressure from policymakers increases, online platformsRead more

P.T. Barnum, the 19th-century American showman and circus owner, said “There’s no such thing as bad publicity”. What he meant was it didn’t matter if the conversation about you was good or bad, so long as people were talking about you. Now, that might be the case if your business is carnivals and sideshows, butRead more