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Everything You Need To Know About Outsourced Customer Support Outsourcing customer support is not about cutting corners, it’s about fulfilling the needs of your customers in the best possible way. Read on to discover how it can be the difference between a ‘good’ business and a ‘great’ business. Dealing with customers’ questions about a product’sRead more

The Essential Role Of Humans in Audio Content Moderation Despite the latest advances in AI, recent events have demonstrated just how essential human involvement in the moderation of User Generated Content remains and will continue to do so as the online content landscape evolves. The COVID-19 pandemic has taught us some very clear lessons aboutRead more

Content Moderation for Online Gaming Communities When it comes to content moderation, gaming platforms are currently undergoing a tremendous paradigm change. To combat the isolation of lockdown, many gamers have found a much-needed outlet for human connection through online games and the communities built around them. This has led to a ‘pandemic gaming boom’ asRead more

Each day, people all over the world watch over 5 billion YouTube videos, post over 500 million tweets, and share in excess of 95 million posts on Instagram. With such a huge amount of new content consumed daily, it’s clear that existing arrangements for content moderation are flawed. content moderation Moving forward with a clearRead more

Which customer service outsourcing company is the best? A common question with no easy answer. There are many factors to consider so let’s explore some of the many players in the field to give you a better idea of which provider can offer the ideal partnership for your business. For many small to medium (andRead more