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Business process outsourcing, or BPO, continues to become a lucrative industry. In 2021, its market value was USD 245.9 billion, and it is expected to have a compound annual growth rate (CAGR) of 9.1% from 2022 to 2030. Much of the drivers of the business process outsourcing industry’s economic success has to do with organisationsRead more

Table Of Contents Better FlexibilityAccess To Highly Skilled TalentsCost-EfficientFocus On Core Business AspectsImproved Customer Satisfaction As the old adage goes: “you can’t make an omelette without breaking a few eggs”. Much as you want to scale and grow your business without the added costs, it’s simply impossible. Sure, your in-house team might be able toRead more

Are you wondering how you should outsource customer service? Or perhaps wondering how an outsourced staff can cut costs significantly, saving you money and resources, and providing better customer retention for your customer base? Outsourcing customer service entails hiring a third party company to provide your support services for you. However, it isn’t a one-size-fits-allRead more

Content Moderation for Online Gaming Communities You may have heard of game masters or human moderators within video gaming communities but have you ever wondered why game moderation is essential? If you are into video games or have done administrative duties for video gaming then you’re most likely aware that the behaviour of players canRead more

As your organization scales, so does your need for dedicated manpower to handle customer support requests. You want a team that can help you meet long-term business goals, but you certainly don’t want expenses to skyrocket.  Fiscal responsibility is a must, but how can you reconcile that with current business requirements? The answer lies inRead more