1. What is Customer Support and Customer Support Outsourcing? Customer support is a set of services that a business offers to help its customers have a better experience and understanding of a product/service or to assist in addressing their issues. Customer Support provides solutions to any customer struggle or concern at any time, as wellRead more
Customers always seek for fast solutions. A survey shows that 66% of people feel that the most important thing a brand can do for them is to value their time. Indeed, speed is the key factor of effective customer support. It is crucial to respond quickly to all customer inquiries, even when the only thingRead more
The outbreak of COVID-19 has negatively affected many aspects of life. Flight cancellations; travel bans and quarantines; restaurant closures; restrictions on indoor events; supply chain issues; stock market unpredictability; failing businesses, and uncertainty about the future. COVID-19 has also resulted in the closure of schools all across the world with 1.2 billion children currently outRead more
1. What is iT help desk support? An IT help desk includes various communication methods/channels such as live chat support, ticket support & in-app, email support, and call centers. An IT help desk serves as the first point of customer interaction with the business and, if it runs well, can deliver a tailor-made service experienceRead more
1. What is ‘back office’? In an organization, the ‘back office’ is where work that supports the ‘front office’ is accomplished. For example, the ‘front office’ services are sales, customer relations, or marketing while the example of ‘back office’ services might include human resources, accounting, IT services, and logistics. In other words, if you canRead more
1. What is BPO? BPO simply stands for Business Process Outsourcing, and it is the practice of contracting responsibilities, operation, and non-core business activities and functions to third-party service providers. 1.1 Front-office BPO services? The front office represents the customer-facing function of a company, for example, customer service, tech support, and ticket handling. Read more
From globe-spanning multinationals to regional-based startups, everyone needs cost-effective and scalable help desk support that suits their customer’s needs 1. What is help desk support? In an airport or shopping mall, a help desk is, literally, a desk where people go to get information and support. In the virtual world, the structure of help deskRead more
Read about what ‘back-office services’ and ‘Business Process Outsourcing’ (BPO) means and how, with the help of the latest technology, outsourcing this part of your business can drastically improve productivity and reduce costs. 1. What is Business Process Outsourcing (BPO)? Outsourcing business processes, such as manufacturing or customer support, is nothing new. It is theRead more
BPO stands for business process outsourcing, and it is the practice of contracting non-core business activities and functions to a third-party.
Just as your social media accounts need management, so does your game titles. The work on games doesn’t just revolve around development and testing but includes game management as well. What is the job of a game manager? A game manager (more commonly known as game master or GM) is someone in charge of runningRead more
Pure Moderation is a global leader in BPO services with extensive experience, a significant number of interactions per month and a high rate of client retention. We are also proud of our after-sales client care which includes trustworthy guarantees, staff training, and onsite & offsite support. Having worked with clients from different parts of the world, we build trust through high quality services, open communication, and confidentiality.
