Blog

1. What is Customer Support and Customer Support Outsourcing? Customer support is a set of services that a business offers to help its customers have a better experience and understanding of a product/service or to assist in addressing their issues. Customer Support provides solutions to any customer struggle or concern at any time, as wellRead more

Customers always seek for fast solutions. A survey shows that 66% of people feel that the most important thing a brand can do for them is to value their time. Indeed, speed is the key factor of effective customer support. It is crucial to respond quickly to all customer inquiries, even when the only thingRead more

The outbreak of COVID-19 has negatively affected many aspects of life. Flight cancellations; travel bans and quarantines; restaurant closures; restrictions on indoor events; supply chain issues; stock market unpredictability; failing businesses, and uncertainty about the future. COVID-19 has also resulted in the closure of schools all across the world with 1.2 billion children currently outRead more

1. What is iT help desk support? An IT help desk includes various communication methods/channels such as live chat support, ticket support & in-app, email support, and call centers. An IT help desk serves as the first point of customer interaction with the business and, if it runs well, can deliver a tailor-made service experienceRead more

1. What is ‘back office’? In an organization, the ‘back office’ is where work that supports the ‘front office’ is accomplished. For example,  the ‘front office’ services are sales, customer relations, or marketing while the example of ‘back office’ services might include human resources, accounting, IT services, and logistics. In other words, if you canRead more