1. What is Customer Support and Customer Support Outsourcing?
Customer support is a set of services that a business offers to help its customers have a better experience and understanding of a product/service or to assist in addressing their issues. Customer Support provides solutions to any customer struggle or concern at any time, as well as update them with new products/services. It helps customers get the most out of the product you are offering.
Customer support Outsourcing (BPO-Business Process Outsourcers) are outsourcing specialists that provide customer care services, including Live Chat, Call Center, Email, and Social Media.
Studies suggest that customers will tend to have faith in the brand if their problems are resolved quickly and easily.
Reach more at BPO Case Study
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