There are several factors that you should consider before entering into a customer service outsourcing partnership, and several to keep in mind as the partnership develops. 1. Outsource Customer Service: Establish clear goals, strategy, and expectations? 2. Outsource Customer Service: International or domestic? 3. Outsource Customer Service: Considering legal and security risks? 4. Do researchRead more
Blog
Customer service is mission-critical to any business, regardless of its size or sophistication. In this age of relationship marketing, it’s vital to make every interaction as positive and productive as possible. Discover how partnering with a reputable Business Process Outsourcing (BPO) company to manage your customer care operations can give your business a substantial advantageRead more
About Us
Pure Moderation is a global leader in BPO services with extensive experience, a significant number of interactions per month and a high rate of client retention. We are also proud of our after-sales client care which includes trustworthy guarantees, staff training, and onsite & offsite support. Having worked with clients from different parts of the world, we build trust through high quality services, open communication, and confidentiality.