+842439728621
For Sales: chris@puremoderation.com --- For General Enquiries: hello@puremoderation.com
Advanced Business SolutionsAdvanced Business SolutionsAdvanced Business SolutionsAdvanced Business Solutions
Inquire Now
  • About Us
    • Our Team
  • Our Services
    • Content Moderation Services
      • Text Moderation (40 Languages)
      • Image Moderation
      • Video Moderation and Live Streaming Moderation
      • Sentiment Analysis and Social Listening
    • Customer Care Services
      • Multilingual Live Phone Support
      • Email Support Outsourcing
      • Customer Ticket Support
      • Live Chat Support
      • Social Media Customer Support
      • In-app Customer Support
      • Technical Customer Support
      • Retail/E-Commerce Customer Support
      • Video Chat Customer Support
    • Data Entry Services
      • Multilingual Data Entry
      • Manual Identity Verification/ Biometrics/ KYC
    • Data Labeling Services
      • AI training
      • Manual Data Labeling
    • Game Management Services
      • QA and Testing
      • Game Moderation & Guideline Enftorcement
      • Multiplayer Enrichment
    • Seasonal BPO Services
      • Consultancy
      • Artificial Intelligence (AI) Training
      • Localization
  • Pricing
  • Knowledge
    • Blog
    • Outsourcing Glossary
      • BPO
      • Content Moderation
      • Content Moderator
      • Back Office Support
      • IT Help Desk Support
      • Customer Support
      • Live Chat Support
      • Live Chat Agents
      • Data Entry
  • Contact Us
    • Chat with us on our website 24/7

Email Support Outsourcing

    Home Customer Support Services Email Support Outsourcing
    NextPrevious
    Email Support Outsourcing

    Email Support Outsourcing

    By PureModeration | Customer Support Services, News, Pure Moderation Blog | 0 comment | 18 September, 2020 | 18

    Customer service is mission-critical to any business, regardless of its size or sophistication. In this age of relationship marketing, it’s vital to make every interaction as positive and productive as possible. 

    Discover how partnering with Pure Moderation to manage your customer support emails can give your business a substantial advantage over your competitors.

    Contact Us For A Complimentary Consultation & Free Trial! *(Only for a limited time)

    Why Email Support Outsourcing
    Can Provide The Best Customer Satisfaction Levels

    Outsourcing email support services is not about getting things done as cheaply as possible and providing your customers with a second-rate experience. The old-school offshore business email support services and Business Process Outsources (BPOs) that earned such a bad reputation in the past are on their way out and are being replaced by more niche-specific companies that are staffed with highly-trained email service specialists. 

    Today, email support outsourcing is about doing your best to fulfil the needs and expectations of your customers and leaving them with positive experiences. It offers solutions that are highly scalable with little to no significant upfront investment. 

    A growing business can allow its in-house staff to handle the core activities that drive revenue and growth, while highly-trained outsourced email support specialists deal with low-volume to high-value customer emails and customer queries (such as call centre outsourcing, etc.)

    Outsourcing email support services today fulfils the needs and expectations of your customers. Pure moderation provides the benefits of email support including

    • Faster email response time
    • Increase in customer satisfaction levels
    • Increase the reliability of your customer support services
    • Boost your customer retention rates
    • No more email backlogs with our high-quality email support team’s quick turnaround time
    Contact Us For A Complimentary Consultation & Free Trial! *(Only for a limited time)

    A well-serviced customer is a returning customer so customer service outsourcing is also about that most fundamental element of business success – customer retention.

    Outsource email support services

    The cost of acquiring a new customer can be five times more than the cost of retaining an existing one and the probability of selling to an existing customer is 60-70% while the probability of selling to a new prospect is just 5-20%. Clearly, any business with an eye on growth through maximizing returns and reducing costs has to take customer service seriously.

    It is ever more important to retain customers by engaging them through communication channels such as voicemail, emails and live chat! 

    Our High-Quality Email Support Outsourcing Services

    With the rise in social media apps, you might be forgiven for thinking that emails have become old fashioned. However, with almost 320 billion emails predicted to be sent each day in 2021.

    It is still a vitally important communication channel for your customers and also for you to reach out to your customers via emails for not just providing them with answers via email but also email marketing as well.

    Fast & Efficient Email Communication

    Your customers deserve fast and high-quality responses through email. You can provide 24 hours multilingual email customer support by outsourcing your email support.

    Pure Moderation provides the full coverage you may need regardless of the email volume – without sacrificing quality, performance and brand reputation.

    Thoroughly Research & Prompt Service Through Email

    One of the most common consumer complaints about any outsourced email support service provider is the difficulty understanding the agent or the agent being unable to understand the customer’s problems or unable to follow up with the previous emails. In short, there are no stringent quality control processes for email replies and personalized responses.

    Our reliable email support service eliminates this issue.

    Through engaging Pure Moderation email support services, our email support agents will spend plenty of time researching any issues as needed and respond to your customer’s email queries in the most informed way possible.

    As your dedicated outsourcing partner for email services, we will also work with you on standardized responses and client requirements. 

    Contact us today for a FREE consultation today!

    Wondering How Much Will
    Outsource Email Support Services Cost?

    We offer email support packages that are scalable with little to no significant upfront investment. A growing business can allow its in-house staff to handle the core activities that drive revenue and growth while highly-trained outsourced customer service specialists deal with high-volume and low-value inquiries. 

    We charge you based on the specific needs of your business requirements and not how much we actually do or reply to your customers.

    Pure Moderation guarantees:

    • 100% No hidden fees/integration/set-up costs
    • 100% Flexible Short/long-term contracts
    • ZERO charges for work done between weekends, public holidays and peak-hours

    Customer service or CRM is an integral part of any business, regardless of how big or small it may be. However, we also understand that every business is different. Pure Moderation provides tailored plans to deliver solutions for your unique business needs at a customised quote that works for you. 

    Contact Us For A Complimentary Consultation & Free Trial! *(Only for a limited time)
    Live phone support outsourcing call center outsourcing

    Email Support Outsourcing (Pure Moderation)

    Pure Moderation covers the full range of outsourced email support services, on both the technical and customer service side. 

    By choosing us as your partner for email support outsourcing,
    you can better concentrate on your core business. Achieve better customer expectations and provide prompt replies to your customers during peak and off-peak periods with Pure Moderation.

    Please chat with us on our website for a free consultation and trial.

    Got A Question?
    Here Are Some Of The Frequently Asked Questions About
    Email Support Outsourcing

    What is Email Support Outsourcing?

    Email support outsourcing is about engaging support from an external company or third party customer service representative to provide an email response to someone’s question, feedback or concern.

    Outsourcing email support also allows businesses to hire a flexible workforce (sometimes from multiple different timezones) and scalable staffing pool and immediately expand the capacity of their customer service teams and engage customers with speed and accurate response. 

    Essentially, there are many benefits that can come with customer service outsourcing, to learn more about it, we have written a comprehensive article about it.

    How Much Does It Cost To Outsource Email Support Services?

    It depends. Pricing is usually customized to match your specific business requirements, the volume of email enquiries and the type of responses you may need. We would be glad to discuss with you about our services, so get in contact with us today.

    What Is An Email Support Agent?

    An email support agent is someone who helps customers by providing them with answers to their questions via email.

    At Pure Moderation, our email support agents are customer-oriented people ready to give the best customer experience.

    Contact Us For A Complimentary Consultation & Free Trial! *(Only for a limited time)
    5 / 5 ( 6 votes )
    Customer Service BPO, customer service outsourcing, Customer Service Outsourcing companies, Customer Service Outsourcing services, outsourcing
    PureModeration

    PureModeration

    More posts by PureModeration

    Related Post

    • Customer service outsourcing vendor on call

      Top 10 Customer Service Outsourcing Companies Worldwide

      By PureModeration | 2 comments

      Which customer service outsourcing company is the best? A common question with no easy answer. There are many factors to consider when it comes to sourcing for the best customer service companies, so let’s exploreRead more

    • how to outsource customer service Customer service outsourcing Live chat support agents. Customer service outsourcing. Live chat agents

      How To Outsource Customer Service [4 Steps You Need To Know]

      By PureModeration | 6 comments

      Are you wondering how you should outsource customer service? Or perhaps wondering how an outsourced staff can cut costs significantly, saving you money and resources, and providing better customer retention for your customer base? OutsourcingRead more

    • Outsourced Customer Support Outsourcing Customer Service

      Everything About Outsourced Customer Support

      By PureModeration | 0 comment

      Everything You Need To Know About Outsourced Customer Support Outsourcing customer support is not about cutting corners, it’s about fulfilling the needs of your customers in the best possible way. Read on to discover howRead more

    • Live Chat Outsourcing scaled

      Live Chat Outsourcing

      By PureModeration | 0 comment

      Customers continuously seek fast solutions.  A survey shows that 66% of people feel that the most important thing a brand can do for them is to value their time.  Outsourcing Live Chat Support allows organisationsRead more

    • live chat agents outsourcing

      Live Chat Agents

      By PureModeration | 0 comment

      1. Live Chat Agents With nearly 75% of live chat users rating their satisfaction as ‘high’, live chat support has been becoming the most preferred customer support channel used by customers, particularly among Millennials. TheRead more

    Leave a Comment

    Cancel reply

    Your email address will not be published. Required fields are marked *

    NextPrevious

    Search For Our Services

    Recent Posts

    • 7 Popular Business Process Outsourcing Trends
    • 4-Step Process For Business Process Outsourcing: How Does BPO Work?
    • How Do Companies Benefit From BPO Companies? 9 Must-Read Reasons
    • Omnichannel Customer Service: 7 Secrets To Exceptional Customer Service
    • 9 Crucial Customer Service Objectives Businesses Should Know

    Categories

    • Audio Content Moderation
    • Back office Outsourcing
    • Business Process Outsourcing
    • Content Moderation Services
    • Customer Support Services
    • Data Entry outsourcing
    • data labeling
    • Data Labeling Outsourcing
    • Game Management Outsourcing
    • News
    • Outsourcing Glossary
    • Pure Moderation Blog
    • Social Listening Outsourcing

    Pure Moderation and Gear Inc. Team

    https://www.youtube.com/watch?v=Og9TPO13zGE

    About Us

    Pure Moderation is a global leader in BPO services with extensive experience, a significant number of interactions per month, and a high rate of client retention. We are also proud of our after-sales client care which includes trustworthy guarantees, staff training, and onsite & offsite support. Having worked with clients from different parts of the world, we build trust through high-quality services, open communication, and confidentiality.

    DMCA.com Protection Status

    Contact Us

    Location

    VTC Online Building, 18 Tam Trinh, Hanoi, Vietnam

    Phone Number

    +84 243 972 8621

    Email Address

    • For Sales: Chris@puremoderation.com
    • For Information: hello@puremoderation.com

     

    Copyright 2021 Puremoderation's team | Sitemap | All Rights Reserved
    • About Us
      • Our Team
    • Our Services
      • Content Moderation Services
        • Text Moderation (40 Languages)
        • Image Moderation
        • Video Moderation and Live Streaming Moderation
        • Sentiment Analysis and Social Listening
      • Customer Care Services
        • Multilingual Live Phone Support
        • Email Support Outsourcing
        • Customer Ticket Support
        • Live Chat Support
        • Social Media Customer Support
        • In-app Customer Support
        • Technical Customer Support
        • Retail/E-Commerce Customer Support
        • Video Chat Customer Support
      • Data Entry Services
        • Multilingual Data Entry
        • Manual Identity Verification/ Biometrics/ KYC
      • Data Labeling Services
        • AI training
        • Manual Data Labeling
      • Game Management Services
        • QA and Testing
        • Game Moderation & Guideline Enftorcement
        • Multiplayer Enrichment
      • Seasonal BPO Services
        • Consultancy
        • Artificial Intelligence (AI) Training
        • Localization
    • Pricing
    • Knowledge
      • Blog
      • Outsourcing Glossary
        • BPO
        • Content Moderation
        • Content Moderator
        • Back Office Support
        • IT Help Desk Support
        • Customer Support
        • Live Chat Support
        • Live Chat Agents
        • Data Entry
    • Contact Us
      • Chat with us on our website 24/7
    Advanced Business Solutions