Customer service is mission-critical to any business, regardless of its size or sophistication. In this age of relationship marketing, it’s vital to make every interaction as positive and productive as possible.
Discover how partnering with Pure Moderation to manage your customer support emails can give your business a substantial advantage over your competitors.
Why Email Support Outsourcing
Can Provide The Best Customer Satisfaction Levels
Outsourcing email support services is not about getting things done as cheaply as possible and providing your customers with a second-rate experience. The old-school offshore business email support services and Business Process Outsources (BPOs) that earned such a bad reputation in the past are on their way out and are being replaced by more niche-specific companies that are staffed with highly-trained email service specialists.
Today, email support outsourcing is about doing your best to fulfil the needs and expectations of your customers and leaving them with positive experiences. It offers solutions that are highly scalable with little to no significant upfront investment.
A growing business can allow its in-house staff to handle the core activities that drive revenue and growth, while highly-trained outsourced email support specialists deal with low-volume to high-value customer emails and customer queries (such as call centre outsourcing, etc.)
Outsourcing email support services today fulfils the needs and expectations of your customers. Pure moderation provides the benefits of email support including
- Faster email response time
- Increase in customer satisfaction levels
- Increase the reliability of your customer support services
- Boost your customer retention rates
- No more email backlogs with our high-quality email support team’s quick turnaround time
A well-serviced customer is a returning customer so customer service outsourcing is also about that most fundamental element of business success – customer retention.
The cost of acquiring a new customer can be five times more than the cost of retaining an existing one and the probability of selling to an existing customer is 60-70% while the probability of selling to a new prospect is just 5-20%. Clearly, any business with an eye on growth through maximizing returns and reducing costs has to take customer service seriously.
It is ever more important to retain customers by engaging them through communication channels such as voicemail, emails and live chat!
Our High-Quality Email Support Outsourcing Services
With the rise in social media apps, you might be forgiven for thinking that emails have become old fashioned. However, with almost 320 billion emails predicted to be sent each day in 2021.
It is still a vitally important communication channel for your customers and also for you to reach out to your customers via emails for not just providing them with answers via email but also email marketing as well.
Fast & Efficient Email Communication
Your customers deserve fast and high-quality responses through email. You can provide 24 hours multilingual email customer support by outsourcing your email support.
Pure Moderation provides the full coverage you may need regardless of the email volume – without sacrificing quality, performance and brand reputation.
Thoroughly Research & Prompt Service Through Email
One of the most common consumer complaints about any outsourced email support service provider is the difficulty understanding the agent or the agent being unable to understand the customer’s problems or unable to follow up with the previous emails. In short, there are no stringent quality control processes for email replies and personalized responses.
Our reliable email support service eliminates this issue.
Through engaging Pure Moderation email support services, our email support agents will spend plenty of time researching any issues as needed and respond to your customer’s email queries in the most informed way possible.
As your dedicated outsourcing partner for email services, we will also work with you on standardized responses and client requirements.
Wondering How Much Will
Outsource Email Support Services Cost?
We offer email support packages that are scalable with little to no significant upfront investment. A growing business can allow its in-house staff to handle the core activities that drive revenue and growth while highly-trained outsourced customer service specialists deal with high-volume and low-value inquiries.
We charge you based on the specific needs of your business requirements and not how much we actually do or reply to your customers.
Pure Moderation guarantees:
- 100% No hidden fees/integration/set-up costs
- 100% Flexible Short/long-term contracts
- ZERO charges for work done between weekends, public holidays and peak-hours
Customer service or CRM is an integral part of any business, regardless of how big or small it may be. However, we also understand that every business is different. Pure Moderation provides tailored plans to deliver solutions for your unique business needs at a customised quote that works for you.
Pure Moderation covers the full range of outsourced email support services, on both the technical and customer service side.
By choosing us as your partner for email support outsourcing,
you can better concentrate on your core business. Achieve better customer expectations and provide prompt replies to your customers during peak and off-peak periods with Pure Moderation.
Please chat with us on our website for a free consultation and trial.
Got A Question?
Here Are Some Of The Frequently Asked Questions About
Email Support Outsourcing
What is Email Support Outsourcing?
Email support outsourcing is about engaging support from an external company or third party customer service representative to provide an email response to someone’s question, feedback or concern.
Outsourcing email support also allows businesses to hire a flexible workforce (sometimes from multiple different timezones) and scalable staffing pool and immediately expand the capacity of their customer service teams and engage customers with speed and accurate response.
Essentially, there are many benefits that can come with customer service outsourcing, to learn more about it, we have written a comprehensive article about it.
How Much Does It Cost To Outsource Email Support Services?
It depends. Pricing is usually customized to match your specific business requirements, the volume of email enquiries and the type of responses you may need. We would be glad to discuss with you about our services, so get in contact with us today.
What Is An Email Support Agent?
An email support agent is someone who helps customers by providing them with answers to their questions via email.
At Pure Moderation, our email support agents are customer-oriented people ready to give the best customer experience.