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1. Content Moderation: Text Moderation? Content moderation basically refers to the practice of monitoring and analyzing user-generated submissions, such as reviews, videos, social media posts, or forum discussions. Text Moderation: Online interactive communities, such as review sites, chat rooms, or forums, live or die based on the content provided by their users. Text moderation isRead more

1. What is Customer Support and Customer Support Outsourcing? Customer support is a set of services that a business offers to help its customers have a better experience and understanding of a product/service or to assist in addressing their issues. Customer Support provides solutions to any customer struggle or concern at any time, as wellRead more

Customers are now becoming more active. Thanks to technological advances, there are more digital channels available to reach brands whenever they seek help. Customers are not pleased if they have to be in a long queue for just a simple concern, and with social media, they will not hesitate to raise their voice about theirRead more

The outbreak of COVID-19 has negatively affected many aspects of life. Flight cancellations; travel bans and quarantines; restaurant closures; restrictions on indoor events; supply chain issues; stock market unpredictability; failing businesses, and uncertainty about the future. COVID-19 has also resulted in the closure of schools all across the world with 1.2 billion children currently outRead more

Read about what ‘back-office services’ and ‘Business Process Outsourcing’ (BPO) means and how, with the help of the latest technology, outsourcing this part of your business can drastically improve productivity and reduce costs. 1. What is Business Process Outsourcing (BPO)? Outsourcing business processes, such as manufacturing or customer support, is nothing new. It is theRead more