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Which customer service outsourcing company is the best? A common question with no easy answer. There are many factors to consider so let’s explore some of the many players in the field to give you a better idea of which provider can offer the ideal partnership for your business. For many small to medium (andRead more

While content moderation is not a one-size-fits-all solution, what follows are some essential and important questions every business needs to ask itself about this topic before looking for a vendor of content moderation in 2021. 1. Why should we care about content moderation? 2. What is content moderation? 3. What content moderators do? 4. popularRead more

Why we need online content moderation? There are 3.5 billion active daily users of social media so the importance of an online presence is vital for businesses, of any size (more than 50 million small businesses use Facebook to connect with their customers). It’s the role of the content moderator to provide a framework thatRead more

AI and automation are becoming integral parts of today’s business environment. But it’s only as good as the data it’s trained with. Here, we look at ‘data labeling’, a method employed by businesses to improve their AI and automation capabilities. 1. The definition of data labeling Data labeling is the process of reviewing raw dataRead more

Today, we can send data from one part of the globe to the other in nanoseconds, using just our smartphones. The ability to record, upload and share content can advance the causes of many global issues, such as human rights, the fight against political corruption, and ensuring adequate disaster relief arrives to those who needRead more