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Due to the social distancing requirements of COVID-19, online platforms have become vital to people’s work, education, social lives, and leisure. The content moderators of these platforms are often the unsung heroes of the pandemic, keeping us safe, one click at a time, from those that would do us harm. 2020 was a year thatRead more

The Internet has democratized many facets of everyday life. Consequently, it has allowed everybody, from regular folk and progressive thinkers to ideological extremists and harmful predators (and everyone in between) to share their views. The consequential proliferation of online harmful content has meant regulation was inevitable. However, as regulatory pressure from policymakers increases, online platformsRead more

P.T. Barnum, the 19th-century American showman and circus owner, said “There’s no such thing as bad publicity”. What he meant was it didn’t matter if the conversation about you was good or bad, so long as people were talking about you. Now, that might be the case if your business is carnivals and sideshows, butRead more

There are several factors that you should consider before entering into a customer service outsourcing partnership, and several to keep in mind as the partnership develops. 1. Outsource Customer Service: Establish clear goals, strategy, and expectations? 2. Outsource Customer Service: International or domestic? 3. Outsource Customer Service: Considering legal and security risks? 4. Do researchRead more

Customer service is mission-critical to any business, regardless of its size or sophistication. In this age of relationship marketing, it’s vital to make every interaction as positive and productive as possible. Discover how partnering with a reputable Business Process Outsourcing (BPO) company to manage your customer care operations can give your business a substantial advantageRead more